FAQS

Frequently Asked Questions

Everything you need to know before booking with Vinaro.

Have a question? We're here to help. →

5 ★ Rated Turo Host

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All Star Host on Turo

100+ Google Reviews

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Trusted by hundreds of guests

Fulham Broadway

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Premium collection location

Secure Booking

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Book with confidence through Turo

Quick answers to common questions

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Collection

Booking

Driving

Vehicles

Support

Payments

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BOOKING

  • All bookings are made securely through Turo. Simply choose the car you want, select your dates, and complete your booking through the Turo app or website.

  • Turo requires a valid full driving licence and a verified profile. Identity verification is completed securely through the Turo app before your trip.

  • No. Turo provides protection plans during checkout. Simply choose the option that best suits your trip.

  • Yes. Trip changes and extensions can be requested directly through the Turo app and are subject to availability.

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COLLECTION

  • Most vehicles are collected from Fulham Broadway Shopping Centre. Collection details are provided before your trip.

  • Yes. Selected vehicles offer delivery across London, including Heathrow Airport. Delivery availability is shown during booking.

  • Yes. Vinaro offers vehicle delivery and collection at Heathrow Airport terminals on selected bookings.

  • Please message us through Turo as soon as possible. We'll always do our best to help, although late return fees may apply.

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VEHICLES

  • Every vehicle is professionally cleaned, inspected and prepared before every rental.

  • Pets are only permitted when the pet-friendly option has been selected through Turo.

  • Please return the vehicle with the same fuel level or battery charge as it was collected.

  • Yes. Our fleet includes Tesla electric vehicles, premium SUVs and spacious 7-seater family cars.

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DRIVING

  • Yes. UK-wide travel is permitted unless otherwise stated on the vehicle listing.

  • International travel is only permitted when specifically authorised and a VE103B document has been issued.

  • Yes. Every vehicle has its own daily mileage allowance shown on its Turo listing. Additional mileage is charged at Turo's published rate.

  • Please report any damage immediately through the Turo app. Claims are handled through Turo's protection plans.

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PAYMENTS & CHARGES

  • No. Any deposit or security hold is handled directly by Turo.

  • Guests are responsible for any tolls, congestion charges, parking fees or traffic penalties incurred during their trip.

  • We ask guests to return vehicles in a clean, tidy condition. Excessive dirt, pet hair, smoking residue or rubbish may result in a cleaning fee under Turo's policy.

  • Any mileage above the included allowance is automatically charged at the rate shown on the vehicle's Turo listing.

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SUPPORT

  • Usually within minutes during the day. The fastest way to reach us is through Turo messaging.

  • Message us through Turo straight away. We'll work with you to resolve the issue as quickly as possible.

  • We're a 5★ Rated Turo Host with 100+ Google reviews, offering premium vehicles, flexible collection options and a smooth rental experience.

  • Simply send us a message through Turo before or during your booking and we'll be happy to help.

STILL HAVE A QUESTION?

We’re always happy to help.

Message us before booking and we will get back to you as soon as possible.

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