FAQS
Frequently Asked Questions
Everything you need to know before booking with Vinaro.
5 ★ Rated Turo Host
All Star Host on Turo
100+ Google Reviews
Trusted by hundreds of guests
Fulham Broadway
Premium collection location
Secure Booking
Book with confidence through Turo
Quick answers to common questions
Collection
Booking
Driving
Vehicles
Support
Payments
BOOKING
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All bookings are made securely through Turo. Simply choose the car you want, select your dates, and complete your booking through the Turo app or website.
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Turo requires a valid full driving licence and a verified profile. Identity verification is completed securely through the Turo app before your trip.
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No. Turo provides protection plans during checkout. Simply choose the option that best suits your trip.
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Yes. Trip changes and extensions can be requested directly through the Turo app and are subject to availability.
COLLECTION
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Most vehicles are collected from Fulham Broadway Shopping Centre. Collection details are provided before your trip.
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Yes. Selected vehicles offer delivery across London, including Heathrow Airport. Delivery availability is shown during booking.
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Yes. Vinaro offers vehicle delivery and collection at Heathrow Airport terminals on selected bookings.
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Please message us through Turo as soon as possible. We'll always do our best to help, although late return fees may apply.
VEHICLES
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Every vehicle is professionally cleaned, inspected and prepared before every rental.
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Pets are only permitted when the pet-friendly option has been selected through Turo.
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Please return the vehicle with the same fuel level or battery charge as it was collected.
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Yes. Our fleet includes Tesla electric vehicles, premium SUVs and spacious 7-seater family cars.
DRIVING
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Yes. UK-wide travel is permitted unless otherwise stated on the vehicle listing.
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International travel is only permitted when specifically authorised and a VE103B document has been issued.
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Yes. Every vehicle has its own daily mileage allowance shown on its Turo listing. Additional mileage is charged at Turo's published rate.
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Please report any damage immediately through the Turo app. Claims are handled through Turo's protection plans.
PAYMENTS & CHARGES
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No. Any deposit or security hold is handled directly by Turo.
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Guests are responsible for any tolls, congestion charges, parking fees or traffic penalties incurred during their trip.
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We ask guests to return vehicles in a clean, tidy condition. Excessive dirt, pet hair, smoking residue or rubbish may result in a cleaning fee under Turo's policy.
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Any mileage above the included allowance is automatically charged at the rate shown on the vehicle's Turo listing.
SUPPORT
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Usually within minutes during the day. The fastest way to reach us is through Turo messaging.
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Message us through Turo straight away. We'll work with you to resolve the issue as quickly as possible.
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We're a 5★ Rated Turo Host with 100+ Google reviews, offering premium vehicles, flexible collection options and a smooth rental experience.
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Simply send us a message through Turo before or during your booking and we'll be happy to help.
STILL HAVE A QUESTION?
We’re always happy to help.
Message us before booking and we will get back to you as soon as possible.